An off-the-shelf AI receptionist subscription
Fits when callers mostly ask simple questions and someone on your team will set it up and keep its answers current. You pay the provider’s ongoing subscription and work inside its settings.
Service
Calls, chat, SMS & email · Australia & NZ
An AI receptionist that knows when to hand over.
Short answer: yes, an AI receptionist can answer your calls, website chat, SMS and email enquiries using your own business information. It takes a message, asks your qualifying questions, offers booking times from your calendar and hands the conversation to a person when it should. Each one is custom-built around the tools you already use.
- Answers from the information you choose to share: hours, services, prices, FAQs
- Takes messages and asks the qualifying questions you set
- Offers booking times from your own calendar
- Hands quotes, refunds, commitments and sensitive matters to a person
Book a free build reviewFree scorecard
No tech knowledge needed · 15 minutes · you keep the map either way.
The evidence
I have built AI voice assistants that answer phone calls before, in earlier client work. Deployments and advisory work across 10 businesses (6 deployed, 4 advisory).
- Price detail: how much AI automation costs.
- Related proof: watch the property enquiry workflow or see the Loantec follow-up rebuild.
- Only need written enquiries handled? See the AI enquiry assistant.
- Prefer to write it down first? Send a project brief.
- Still choosing the first workflow? Use the four-minute automation scorecard.
Short answers.
What does an AI receptionist do for a small business?
It answers the enquiries that interrupt your day: phone calls, website chat, SMS and email. It uses the information you approve, takes messages, asks the questions you would ask, offers booking times from your calendar and passes anything it should not decide to a person, with a short summary so the customer does not have to repeat themselves.
What stays with a person?
Anything consequential: quotes, refunds, commitments, complaints and sensitive information. Callers are told at the start that they are speaking with an AI assistant. The connected tools, permitted actions, approval points, and escalation rules are agreed in writing before access is enabled. Sensitive actions stay behind human approval unless a lower-risk exception is explicitly approved.
Will it work with the tools I already use?
Where the tools support it, yes. It is custom-built around the phone number, calendar, inbox and customer records you already use, rather than moving you onto a new platform. We confirm what each tool allows before connecting anything. In person on the Gold Coast and in Brisbane. Remote across Australia and New Zealand.
Choose the right option
Off-the-shelf receptionist service or a custom build?
If you searched for an AI receptionist, you have two real options. Choose by how much a good answer depends on your own information, tools and rules.
A custom build with me
Fits when a good answer depends on your own calendar, customer records or job details, or when some requests must wait for a person. It is built around the tools you already use, at a fixed price agreed in writing.
Not sure which you need? If an off-the-shelf service is enough, the free review will say so.
How it works
Three steps. You stay in control.
Write down what callers ask
We list the questions, booking rules, qualifying questions and handoff cases from how your business actually runs.
Build it around your number and calendar
It answers from your approved information, offers real booking times and passes messages to the right person.
Go live with a review window
You review the first conversations, tighten the rules and add channels only once the first one earns its keep.
Straight answers
Common questions
- Will callers know it is an AI?
- Yes. The assistant says it is an AI assistant at the start of the conversation, and a caller can ask for a person.
- Can it record calls?
- Only if you choose to, and the call must tell people in the way your business is required to. Recording rules differ by situation, so check your own obligations; this is not legal advice.
- Can it give quotes or make promises?
- No. Quotes, refunds, commitments and anything sensitive go to a person. It can collect the details a person needs to reply quickly.
- What does it cost?
- A custom build is quoted at a fixed price in writing before work starts, based on your project brief or a free build review. Off-the-shelf receptionist services charge an ongoing subscription you set up yourself. The cost guide explains what drives a quote.
Guarantee
The guarantee, in writing
Before work starts, we agree the workflow baseline, success target, exclusions, and 60-day measurement method in writing. If the agreed time saving is not shown at the 60-day review, I complete the remediation steps written into that scope without an extra implementation fee.
A few custom builds a month · first agreed workflow targeted in 7–14 days
Fit filter
Who this is for — and who it isn’t.
Clear fit beats a long sales cycle. If you’re on the left, send a project brief or book a free build review.
A good fit
- Founders and operators who want smoother, more efficient company workflows
- Businesses in Australia and New Zealand (remote OK for the right fit)
- Teams drowning in repetitive replies, follow-ups, reporting, or CRM admin
- Owners who want a human-built system with approval gates — not a DIY chatbot kit
- Teams that need something custom — tailored workflows, agent integrations, or systems built around the tools already in use
Not a fit
- Enterprises that can only buy through a 12-month RFP and a 20-person vendor team
- Anyone who wants the cheapest one-click template with zero involvement
- Projects where no one can give tool access or approve and test the workflow
Fifteen minutes. Three time leaks mapped.
Book a free build reviewFree scorecard
No tech knowledge needed · 15 minutes · you keep the map either way.